(Frequently Asked Questions)
DO YOU OBTAIN THE NEW WATCHES BEING SOLD THROUGH THE SITE?
All our watches originally come from authorized distribution centers.
They are the same watches being sold at every retailers
watch store all over the world except one thing: the TREMENDOUS
discount or IMMEDIATE supply..
DO YOUR NEW WATCHES COME WITH ORIGINAL
BOX, PAPERWORK AND MANUFACTURERS GUARANTEE?
Yes, all of our watches include
original box and paperwork. Also the watches are backed
by the full European guarantee of the manufacturer.
AM LOOKING FOR A PARTICULAR MODEL OF YOUR OFFERED BRANDS,
NOT SHOWN ON YOUR WEBSITE. DO YOU HAVE IT? CAN YOU GET
IT FOR ME?
In every case, the answer is YES!
We are extensively networked and thus we are able to locate
and deliver your desired watch to you within a reasonable
amount of time, anywhere in the world. So please, contact
us for any special request(s) you may have. .
WHAT ARE YOUR PAYMENT TERMS?
Payment is only accepted by the following methods: bank
wire transfer, bankers draft, credit card, cash and PayPal. Products are only
released once payment has cleared. All of our customers
data and transactions are secured through the use of a
safe order line of a secure server.
WHAT ABOUT IMPORT DUTIES / TAXES
All orders being shipped to European
Community destinations have NO obligation to pay import
taxes and/or duties because our prices include VAT. All
overseas orders being shipped outside the European community
may be liable for import taxes and/or duties at the country
of arrival and therefore clients should check with their
local customs before placing an order with us .
WHAT ARE YOUR SHIPPING TERMS AND
All orders will be generally shipped
within 3 days of payment clearance. All UK orders are fully insured for loss, damage or theft,
shipped via a reputable courier service. We may require the client
to verify their shipping address.
Non U.K. orders: shipping costs / delivery schedule varies
for different countries and is therefore handled on a
case by case basis.
DOES MY 10-DAY RETURN PRIVILEGE START?
Your return privilege starts the
day that your order is delivered to you by courier (this
can be proven by the delivery date on the shipping documents).
From that date you will have 10-days to return your order
back to us and receive full payment on it, ONLY if YOUR
ORDERED WATCH / WATCHES IS / ARE NOT CORRECT DUE TO MISTAKEN
OR FAULTY DELIVERY (e.g. wrong model ).
Please note the following important points:
- the watch must not be sized
(links removed from the bracelet), scratched or blemished
in any way.
- the watch must be in genuine new condition, in its original
box, with all original packing materials, manuals, guarantee
cards (not filled out) and any other supplementary materials
which came with the order.
- the watch must be returned by courier insured (4-7 days)
delivery ONLY In case there is no compliance with the
above terms, we will NOT accept ANY returns and you will
be deprived of your 10-days return privilege. However,
if your return request is valid, you will not be charged
with any additional shipping charges.
TERMS AND CONDITIONS
These General Terms and Conditions
are applicable to all orders placed through "Swiss
Watch Dealers". Please read them before ordering.
Article 1. Acceptance of General
Terms and Conditions
Once a user (the "Customer") has filled out
the Site order form and confirmed the order then this
will result in the full and binding acceptance of these
General Terms and Conditions which will be the only terms
applicable to the contract thereby entered into.
Article 2. Order confirmation and
conclusion of contract
The Site contains at all times
a commercial offering to sell certain Products, but this
shall not be construed as a legally binding permanent
offer. Thus, as explained below, a contract is only concluded
when and if the order is confirmed by "Swiss Watch
Dealers". Once the payment has been confirmed
in accordance with Article 3 of these General Terms and
Conditions, the order is accepted by "Swiss Watch
Dealers". For whatever reason, any order, including
but not limited to reasons resulting from product supply,
a problem with the order received, or a problem in completing
Article 3. General Obligations of the parties
3.1 Obligations of "Swiss
Watch Dealers" undertakes, once the order has
been accepted, to sell the products set forth on the order
(the "Products") and to deliver the Products
ordered to the billing address of the Customer. In relation
to the above, "Swiss Watch Dealers" undertakes
to place the Products with the carrier of its choice not
later than 48 Hours, working Days taken into account after
the order has been accepted.
3.2 Obligations of the Customer The Customer shall clearly
indicate the billing address to which the Products are
to be delivered during business hours. The Customer undertakes
to pay the stated price for the "Swiss Watch Dealers
" Product delivery (products and shipments),
as well as to pay, or have paid, directly to the carrier
any additional amount that might arise due to custom duties,
value added tax or other taxes due upon import into the
country where the Products are delivered.
Article 4. Specific Provisions
4.1 Price, Invoice The total price
(the "Price") shown by "Swiss Watch Dealers
" on the order is definitive. The Price includes:
the price of the Products, handling costs and packaging. No custom duties or value added taxes shall
be due for deliveries in the European Union. The Price
will be in UK Sterling, any amounts stated in other currencies
being only for the purposes of estimating the price in
another currency. Once the order has been accepted, the
Customer will be charged in UK Sterling. At the express
demand of the Customer, "Swiss Watch Dealers"
will issue an invoice. The Customer must indicate the
address where the invoice is to be sent.
4.2 Transport - Delivery - Delivery Schedule Unless the
Customer has failed to make payment for any reason, the
Products will be delivered to the billing address within
a period of four (4) to fifteen days (only working days
taken into account). The delivery time given to the Customer
by "Swiss Watch Dealers" may vary depending
on the country involved. In case delivery is made and
nobody is at the indicated address to accept delivery,
the carrier shall leave a note indicating that it was
unsuccessful in making the delivery and that the Customer
should come to recover the Products at a location specified
by the carrier. "Swiss Watch Dealers" will
not, for any reason, be held liable for any deterioration
in the Products due to a Customer's failure to collect
the Products in a timely manner.
4.3 Transfer of Risk The transfer of risk of the Products
takes place when "Swiss Watch Dealers"
gives the Products to the carrier.
4.4 Qualification upon Receipt - No returns - Limited
Rights to Reimbursement / Replacement The Customer can
only make a claim if the Products delivered do not conform
with the type or quantity ordered . The claim must be
made in writing to the carrier at the time of delivery.
A copy must be sent to "Swiss Watch Dealers"
(e-mail or fax) no later than twelve (12) hours after
the claim was made. With the claim, the Customer shall
supply the carrier's confirmation of the validity of the
Customer's claim. No returns of Products will be accepted.
If the above procedures are respected, and the claim is
proven to be valid due to the packaging and the Products
being seriously damaged, "Swiss Watch Dealers"
at their choice will either reimburse the Customer the
Price or replace the Products at Swiss Watch Dealers's
expense. If the delivery is not in conformity with the
quantity ordered, "Swiss Watch Dealers"
will reimburse the difference in the price between the
Products ordered and those delivered only if those delivered
are sold for less than those ordered and paid for. No
claim will be accepted with respect to the taste, appearance
or freshness of the Products.
4.5 Limited Guarantee "Swiss Watch Dealers"
guarantees that the Products are genuine and that they
have taken all the necessary care and attention to assure
they correspond to the description that is given on the
Site at the date the order was made. "Swiss Watch
Dealers" guarantees that the Products are of
good quality. The above is the only warranty given by
"Swiss Watch Dealers". No other warranties,
whether express or implied, are given. In particular,
"Swiss Watch Dealers" does not warrant
that the Products correspond to the specific expectations
of the Customer.
4.6 Liability - Limitation of Liability The Customer is
personally liable for its choice of Products.Also,"Swiss
Watch Dealers" will not be held liable for not
respecting any laws or regulations in the country where
the Products are delivered. "Swiss Watch Dealers
" is only liable for complying with UK regulations
relating to the Products. In any event, the liability
of Swiss Watch Dealers is limited to the lesser of
the following amounts: 1) the direct damage suffered by
the Customer or 2) the price of the order irrespective
of the basis on which "Swiss Watch Dealers"'s
liability may be assessed.
C. Invalidity - Force Majeure -
Applicable law - Competent Courts
If any one of the clauses of these
General Terms and Conditions are, for whatever reason,
declared invalid or invalidated for any reason, this will
not affect the application or the validity of the other
clauses. The clause declared invalid, or invalidated,
will be replaced by the disposition closest to that clause.
Neither "Swiss Watch Dealers" nor the Customer
will be held liable for any failure to perform their obligations
as a result of a force majeure beyond their control, including
but not limited to the following: war, riot, insurrection,
interruption of transport systems, problems relating to
export and import, strikes, lock-out, shortage of Products,
fire, earthquakes, storms or floods.