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READING RG2 6UB, UNITED KINGDOM
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FAQ's (Frequently Asked Questions)

1) WHERE DO YOU OBTAIN THE NEW WATCHES BEING SOLD THROUGH THE SITE?
2 ) DO YOUR NEW WATCHES COME WITH ORIGINAL BOX, PAPERWORK AND MANUFACTURERS GUARANTEE?
3) I AM LOOKING FOR A PARTICULAR MODEL OF YOUR OFFERED BRANDS, NOT SHOWN ON YOUR WEBSITE. DO YOU HAVE IT? CAN YOU GET IT FOR ME? 
4) WHAT ARE YOUR PAYMENT TERMS?
5 )WHAT ABOUT IMPORT DUTIES / TAXES / ETC?
6 )WHAT ARE YOUR SHIPPING TERMS AND COSTS?
7) WHEN DOES MY 10-DAY RETURN PRIVILEGE START?
8) GENERAL TERMS AND CONDITIONS
 
 
 
WHERE DO YOU OBTAIN THE NEW WATCHES BEING SOLD THROUGH THE SITE?
All our watches originally come from authorized distribution centers. They are the same watches being sold at every retailers watch store all over the world except one thing: the TREMENDOUS discount or IMMEDIATE supply..
 
DO YOUR NEW WATCHES COME WITH ORIGINAL BOX, PAPERWORK AND MANUFACTURERS GUARANTEE?
Yes, all of our watches include original box and paperwork. Also the watches are backed by the full European guarantee of the manufacturer.
 
I AM LOOKING FOR A PARTICULAR MODEL OF YOUR OFFERED BRANDS, NOT SHOWN ON YOUR WEBSITE. DO YOU HAVE IT? CAN YOU GET IT FOR ME?
In every case, the answer is YES! We are extensively networked and thus we are able to locate and deliver your desired watch to you within a reasonable amount of time, anywhere in the world. So please, contact us for any special request(s) you may have. .
 
WHAT ARE YOUR PAYMENT TERMS?
Payment is only accepted by the following methods: bank wire transfer, bankers draft, credit card, cash and PayPal. Products are only released once payment has cleared. All of our customers data and transactions are secured through the use of a safe order line of a secure server.
 
WHAT ABOUT IMPORT DUTIES / TAXES / ETC?
All orders being shipped to European Community destinations have NO obligation to pay import taxes and/or duties because our prices include VAT. All overseas orders being shipped outside the European community may be liable for import taxes and/or duties at the country of arrival and therefore clients should check with their local customs before placing an order with us .
 
WHAT ARE YOUR SHIPPING TERMS AND COSTS?
All orders will be generally shipped within 3 days of payment clearance. All UK orders are fully insured for loss, damage or theft, shipped via a reputable courier service. We may require the client to verify their shipping address.
Non U.K. orders: shipping costs / delivery schedule varies for different countries and is therefore handled on a case by case basis.
 
WHEN DOES MY 10-DAY RETURN PRIVILEGE START?
Your return privilege starts the day that your order is delivered to you by courier (this can be proven by the delivery date on the shipping documents). From that date you will have 10-days to return your order back to us and receive full payment on it, ONLY if YOUR ORDERED WATCH / WATCHES IS / ARE NOT CORRECT DUE TO MISTAKEN OR FAULTY DELIVERY (e.g. wrong model ).
Please note the following important points:

- the watch must not be sized (links removed from the bracelet), scratched or blemished in any way.
- the watch must be in genuine new condition, in its original box, with all original packing materials, manuals, guarantee cards (not filled out) and any other supplementary materials which came with the order.
- the watch must be returned by courier insured (4-7 days) delivery ONLY In case there is no compliance with the above terms, we will NOT accept ANY returns and you will be deprived of your 10-days return privilege. However, if your return request is valid, you will not be charged with any additional shipping charges.
 
GENERAL TERMS AND CONDITIONS
These General Terms and Conditions are applicable to all orders placed through "Swiss Watch Dealers". Please read them before ordering.

Article 1. Acceptance of General Terms and Conditions

Once a user (the "Customer") has filled out the Site order form and confirmed the order then this will result in the full and binding acceptance of these General Terms and Conditions which will be the only terms applicable to the contract thereby entered into.




Article 2. Order confirmation and conclusion of contract

The Site contains at all times a commercial offering to sell certain Products, but this shall not be construed as a legally binding permanent offer. Thus, as explained below, a contract is only concluded when and if the order is confirmed by "Swiss Watch Dealers". Once the payment has been confirmed in accordance with Article 3 of these General Terms and Conditions, the order is accepted by "Swiss Watch Dealers". For whatever reason, any order, including but not limited to reasons resulting from product supply, a problem with the order received, or a problem in completing the delivery.



Article 3. General Obligations of the parties


3.1 Obligations of "Swiss Watch Dealers" undertakes, once the order has been accepted, to sell the products set forth on the order (the "Products") and to deliver the Products ordered to the billing address of the Customer. In relation to the above, "Swiss Watch Dealers" undertakes to place the Products with the carrier of its choice not later than 48 Hours, working Days taken into account after the order has been accepted.

3.2 Obligations of the Customer The Customer shall clearly indicate the billing address to which the Products are to be delivered during business hours. The Customer undertakes to pay the stated price for the "Swiss Watch Dealers " Product delivery (products and shipments), as well as to pay, or have paid, directly to the carrier any additional amount that might arise due to custom duties, value added tax or other taxes due upon import into the country where the Products are delivered.



Article 4. Specific Provisions


4.1 Price, Invoice The total price (the "Price") shown by "Swiss Watch Dealers " on the order is definitive. The Price includes: the price of the Products, handling costs and packaging. No custom duties or value added taxes shall be due for deliveries in the European Union. The Price will be in UK Sterling, any amounts stated in other currencies being only for the purposes of estimating the price in another currency. Once the order has been accepted, the Customer will be charged in UK Sterling. At the express demand of the Customer, "Swiss Watch Dealers" will issue an invoice. The Customer must indicate the address where the invoice is to be sent.

4.2 Transport - Delivery - Delivery Schedule Unless the Customer has failed to make payment for any reason, the Products will be delivered to the billing address within a period of four (4) to fifteen days (only working days taken into account). The delivery time given to the Customer by "Swiss Watch Dealers" may vary depending on the country involved. In case delivery is made and nobody is at the indicated address to accept delivery, the carrier shall leave a note indicating that it was unsuccessful in making the delivery and that the Customer should come to recover the Products at a location specified by the carrier. "Swiss Watch Dealers" will not, for any reason, be held liable for any deterioration in the Products due to a Customer's failure to collect the Products in a timely manner.

4.3 Transfer of Risk The transfer of risk of the Products takes place when "Swiss Watch Dealers" gives the Products to the carrier.

4.4 Qualification upon Receipt - No returns - Limited Rights to Reimbursement / Replacement The Customer can only make a claim if the Products delivered do not conform with the type or quantity ordered . The claim must be made in writing to the carrier at the time of delivery. A copy must be sent to "Swiss Watch Dealers" (e-mail or fax) no later than twelve (12) hours after the claim was made. With the claim, the Customer shall supply the carrier's confirmation of the validity of the Customer's claim. No returns of Products will be accepted. If the above procedures are respected, and the claim is proven to be valid due to the packaging and the Products being seriously damaged, "Swiss Watch Dealers" at their choice will either reimburse the Customer the Price or replace the Products at Swiss Watch Dealers's expense. If the delivery is not in conformity with the quantity ordered, "Swiss Watch Dealers" will reimburse the difference in the price between the Products ordered and those delivered only if those delivered are sold for less than those ordered and paid for. No claim will be accepted with respect to the taste, appearance or freshness of the Products.

4.5 Limited Guarantee "Swiss Watch Dealers" guarantees that the Products are genuine and that they have taken all the necessary care and attention to assure they correspond to the description that is given on the Site at the date the order was made. "Swiss Watch Dealers" guarantees that the Products are of good quality. The above is the only warranty given by "Swiss Watch Dealers". No other warranties, whether express or implied, are given. In particular, "Swiss Watch Dealers" does not warrant that the Products correspond to the specific expectations of the Customer.

4.6 Liability - Limitation of Liability The Customer is personally liable for its choice of Products.Also,"Swiss Watch Dealers" will not be held liable for not respecting any laws or regulations in the country where the Products are delivered. "Swiss Watch Dealers " is only liable for complying with UK regulations relating to the Products. In any event, the liability of Swiss Watch Dealers is limited to the lesser of the following amounts: 1) the direct damage suffered by the Customer or 2) the price of the order irrespective of the basis on which "Swiss Watch Dealers"'s liability may be assessed.




C. Invalidity - Force Majeure - Applicable law - Competent Courts

If any one of the clauses of these General Terms and Conditions are, for whatever reason, declared invalid or invalidated for any reason, this will not affect the application or the validity of the other clauses. The clause declared invalid, or invalidated, will be replaced by the disposition closest to that clause.

Neither "Swiss Watch Dealers" nor the Customer will be held liable for any failure to perform their obligations as a result of a force majeure beyond their control, including but not limited to the following: war, riot, insurrection, interruption of transport systems, problems relating to export and import, strikes, lock-out, shortage of Products, fire, earthquakes, storms or floods.
 


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